{"id":1782,"date":"2026-01-16T16:26:44","date_gmt":"2026-01-16T15:26:44","guid":{"rendered":"https:\/\/manahmana.com\/employee-experience-michelin\/"},"modified":"2026-04-15T14:26:04","modified_gmt":"2026-04-15T12:26:04","slug":"employee-experience-michelin","status":"publish","type":"page","link":"https:\/\/manahmana.com\/en\/employee-experience-michelin\/","title":{"rendered":"Employee Experience (Michelin)"},"content":{"rendered":"
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When People Feel Heard, Everything Changes<\/h1>\n\n<\/div>\n<\/div>\n\n
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\u201cLately, the atmosphere in our company just isn\u2019t the same. There\u2019s more absenteeism, less engagement, turnover is increasing, but we don\u2019t really know what\u2019s happening or how to address it.\u201d<\/p>\n\n\n\n

Does this sound familiar?<\/h2>\n\n\n\n

It\u2019s not just your organization. Many industrial companies today are facing a significant challenge. People no longer connect with their work in the same way. But running surveys or offering training sessions isn\u2019t enough. Something more is needed.

Real listening. Creating new spaces. Engaging people from the ground up.<\/strong><\/p>\n\n<\/div>\n\n

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\"When<\/figure>\n\n<\/div>\n<\/div>\n\n
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\"Imagine<\/figure>\n\n<\/div>\n\n
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Imagine the Shift<\/h2>\n\n\n\n

Imagine a workplace where:<\/p>\n\n\n\n

<\/path><\/svg><\/span>People feel heard and valued<\/span><\/p>\n\n\n\n

<\/path><\/svg><\/span>Problems are addressed collaboratively and effectively<\/span><\/p>\n\n\n\n

<\/path><\/svg><\/span>Engagement grows because everyday life genuinely improves<\/span><\/p>\n\n\n\n

At Michelin, they started this journey three years ago. And here\u2019s what happened.<\/p>\n\n<\/div>\n<\/div>\n\n

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The Michelin Vitoria Case \u2013 Real Inspiration<\/h2>\n\n\n\n

Michelin Group decided to open a new strategic line to improve the employee experience<\/strong> in its factories, starting with the people on the front line of production.

Why? Because they are essential. Because their daily work directly affects the final product. And because they felt that nobody truly understood their problems or their reality.

That’s how a pilot was born at the Vitoria plant (3,500 people), with a clear idea:<\/strong><\/p>\n\n\n\n

<\/path><\/svg><\/span>Listen, prototype, implement and transform.<\/span><\/p>\n\n\n\n

<\/path><\/svg><\/span>Use Design Thinking and facilitation as a driver of change.<\/span><\/p>\n\n<\/div>\n\n

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Here\u2019s what happened:<\/p>\n\n\n\n

<\/path><\/svg><\/span>Over 40% of the workforce participated<\/span><\/p>\n\n\n\n

<\/path><\/svg><\/span>13 implementation teams were created to deliver real improvements<\/span><\/p>\n\n\n\n

<\/path><\/svg><\/span>Key topics were addressed, including ergonomics, flexibility, onboarding and training, and internal communication<\/span><\/p>\n\n\n\n

<\/path><\/svg><\/span>Cross-level empathy increased, leadership became more human, and teams grew more agile and collaborative<\/span><\/p>\n\n\n\n

The impact was so significant that Michelin\u2019s global headquarters<\/strong> (Clermont-Ferrand) asked us to standardize the model to extend it to other international plants.<\/p>\n\n<\/div>\n<\/div>\n\n

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You can watch the webinar where Delphine Girault (Group Employee Experience Director at Michelin) and I\u00f1igo Reyes (Manufacturing Employee Experience at Michelin Vitoria) share how they experienced this journey:<\/p>\n\n<\/div>\n\n

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